Terms of Service

You agree that G. Mills Solutions may modify this Agreement and the services it offers to You from time to time. You agree to be bound by any changes G. Mills Solutions may reasonably make to this Service Agreement when such changes are made. If you have purchased services or products from G. Mills Solutions the terms of this Service Agreement shall continue in full force and effect as long as You take advantage of and use the products or services.

I. Development & Consultations

 

I. Consultations

1) Cost. This service is provided free of charge. After you receive your proposal preview you can choose to purchase the full development of your site accordingly.

2) Copyright. Any layouts, designs, customizations, renderings, and developments produced are property of G. Mills Solutions, All Rights Reserved until paid off. Layouts, designs, customizations, renderings, and developments are not to be used for any purpose, otherwise agreed upon, without permission.

II. Development

1) Copyright. Any layouts, designs, customizations, renderings, and developments produced are property of G. Mills Solutions, All Rights Reserved until paid off. Layouts, designs, customizations, renderings, and developments are not to be used for any purpose, otherwise agreed upon, without permission.

II. Vendors

 

 

1) Liability. Products purchased from vendors listed on the Vendor page are not supported by G. Mills Solutions. Transaction with the vendor of your choice is bound by their Terms of Service.

III. Services

 

 

I. Design/Development

1) Cancellations. Cancellations must be requested within 24hours of order submission. All orders after a 24hour period are subject to 35% cancellation fee.

2) Refunds. Refunds will be processed within 3-7 business days. Depending upon your financial institution and type of payment. Wire Transfers ie. Western Union & MoneyGram will not be used for refunds. Wire Transfer Payments will be refunded by Money Order via Postal Mail.

3) Deposits. Deposits are non-refundable.

4) Backlink. Logo Backlinks are included with all Services. To have the backlink removed there is an additional that is based on the cost of your service.

i) Request Removal. Request backlink removal by submitting a support request in which you will receive an invoice and once paid link will be removed. Or you can order the removal service online for a faster turnaround.

II. Hosting

I. Standard Hosting

1) Cancellations. Cancellations must be requested within 24hours of order submission. All orders after a 24hour period are subject to 35% cancellation fee.

2) Refunds. Refunds will be processed within 3-7 business days. Depending upon your financial institution and type of payment. Wire Transfers ie. Western Union & MoneyGram will not be used for refunds. Wire Transfer Payments will be refunded by Money Order via Postal Mail.

3) Suspensions. We reserve the right to suspend any site(s) for violating any term(s) or governing law(s). If your account is suspended for more than 30days it will be terminated.

II. Standard Hosting +

1) Cancellations. Standard Hosting + orders cannot be cancelled after processing has begun. No exceptions.

2) Refunds. Standard Hosting + orders are non-refundable after processing has begun. No exceptions.

3) Suspensions. We reserve the right to suspend any site(s) for violating any term(s) or governing law(s). If your account is suspended for more than 30days it will be terminated. Hosting accounts terminated due to suspension will not be refunded. No exceptions.

III. Maintenance

1) Cancellations. Cancellations must be requested within 24hours of order submission. All orders after a 24hour period are subject to 35% cancellation fee.

2) Refunds. Refunds will be processed within 3-7 business days. Depending upon your financial institution and type of payment. Wire Transfers ie. Western Union & MoneyGram will not be used for refunds. Wire Transfer Payments will be refunded by Money Order via Postal Mail.

4) Backlink. Logo Backlinks are included with all Services. To have the backlink removed there is an additional that is based on the cost of your service.

i) Request Removal. Request backlink removal by submitting a support request in which you will receive an invoice and once paid link will be removed. Or you can order the removal service online for a faster turnaround.

IV. Hosting Restrictions

I. Usage Restrictions

1) Spam, Warez, Piracy and Illegal Activities. Is strictly prohibited. If found on any services provided to you, your account will be immediately terminated without refund.

2) Child Pornography. Is strictly prohibited. If found on any services provided to you, your account will be immediately terminated without refund.

3) Hacking or Malicious Activity. Is strictly prohibited. If found on any services provided to you, your account will be immediately terminated without refund.

II. Shared Hosting Restrictions

1) Database queries may not exceed 10% of system resources per second; maximum database size is 500 MB per database and 250 MB per database table.

2) No more than 10 simultaneous processes on Shared servers; no more than 10 simultaneous connections from a single IP.

3) No cron jobs with execution interval shorter than 30 minutes.

4) Shared e-mail: maximum mailbox size of 500MB per mailbox; maximum 400 emails per hour; No more than 40 recipients per email sent. If you receive more than 20 emails per minute at any given time, the email account may be temporarily blocked or MX Records may be temporarily changed. The maximum retry time for email messages is 11 hours, after this time messages are discarded.

5) No more than 150,000 inodes per account.

6) CPU seconds: no more than 10,000 CPU seconds for any given calendar day; no more than 1,000 CPU seconds for any given hour of the day; no more than 300,000 CPU seconds for any given calendar month.

7) Program and script executions: no more than 10,000 program and script executions for any given calendar day; no more than 1,000 for any given hour of the day; no more than 300,000 for any given calendar month; no more than 2 seconds average execution time for a given day.

8) No more than 20% of the shared service CPU for a period longer than 10 seconds; no more than 256 MB of the server memory resources per process at any given time.

III. Bundled Hosting Restrictions

1) Bundled hosting means hosting provided via Development Service packages as long as the website continues to meet the following criteria:

i. Subject to all conditions stated under I. Standard Hosting & IV. Hosting Restrictions.

V. Support

Hours – Support requests are being processed on business days in the order they were received. Please note that we strive to have all tickets resolved within 24hours, 72 hours at the most for more complex issues.

Extent – We only support our custom themes, custom modifications, and general WordPress settings put in place by G. Mills Solutions. General support for WordPress, themes, or plugins is provided for a limited time.

Maintenance – comes standard with any development service free for 09 days. Outside the 09day window you will need to purchase maintenance, or use a third-party entity.

VI. Testimonials

Chosen testimonials will be used throughout the site and on marketing solutions and social media content.

VII. Copyright Notice

The contents of this Website are copyright © 2006-2016, G. Mills Solutions. All Rights Reserved.

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